1. In this privacy policy, we describe how we process your personal data when:

(a) You visit our website;

(b) You apply for a property as a rental or purchase prospect via our property management software (the “Software”);

(c) You use our Software as an employee (user) of one of our customers;

(d) You apply for a job with us;

(e) We receive your personal data for other purposes in the course of our business activities.

We process your personal data:

(f) Either as a data controller, which means that we are responsible for your personal data; or

(g) As a data processor in the fulfillment of a contract with a customer for whose property you are applying or whose employee you are. In this case, our customer is primarily responsible for your personal data.

Contact Information
emonitor AG
Zwinglistrasse 3
9000 St.Gallen
datenschutz@emonitor.ch

2. Applicable Law
This privacy policy is based on the provisions of the Swiss Data Protection Act (DSG) and the EU General Data Protection Regulation (GDPR). The applicable law depends on the specific situation.

3. What Personal Data Do We Process?

3.1 When You Visit Our Website
When you visit our website, the server automatically logs general technical visit information. This data includes, for example, the IP address and operating system of your device, the type of browser used to access our website, the date and time of access, and the website from which you visit us.

If you contact us via the website, book a software demo, subscribe to our newsletter, or download content from our website, we collect your contact details and other relevant personal data you provide, as well as any technical data that may arise.

We use the following cookies and tracking tools (collectively referred to as “cookies” for simplicity):

(a) Necessary cookies to ensure the functionality and security of our website;

(b) Functional cookies to enhance user-friendliness;

(c) Analytics cookies to evaluate website usage and gather information to improve our offerings;

(d) Marketing cookies.

To the extent that cookies are not necessary for the functionality and security of our website, we obtain your consent for their use.

Additionally, you can manage your security settings in your browser and block or delete cookies. Please note that blocking cookies necessary for functionality may result in limited usability of our website.

More information about the analytics and marketing tools used on our website can be found in the appendix of this privacy policy.

3.2 When You Apply for a Property as a Rental or Purchase Prospect via Our Software
When you apply for a property via our Software, the following categories of your personal data are processed:

(l) Identification and contact data (e.g., name, email, address, phone number) and other relevant personal data (e.g., age, marital status);

(m) Household information (number of persons, etc.);

(n) Employment details;

(o) Financial information and creditworthiness;

(p) Desired property;

(q) References;

(r) Additional data you provide during your application, such as the reason for moving, type of security deposit, etc.;

(s) Communication content;

(t) Technical data (including logs).

Most of this personal data is submitted directly by you in your application. If you request a creditworthiness certificate via the Software, information about you is directly transferred to the Software by the respective credit agency issuing the certificate. Please refer to the respective credit agency’s privacy policy for more information on their data processing activities.

3.3 When You Use Our Software as an Employee (User) of One of Our Customers
If you use our Software as an employee (user) of one of our customers, we process the following categories of your personal data:

(u) Identification and contact data (e.g., name, email);

(v) Login and other user data;

(w) Communication content;

(x) Technical data.

3.4 When You Apply for a Job with Us
When you apply for a job with us, we collect and process the necessary personal data to evaluate your application and conduct the recruitment process. This includes:

(y) Identification and contact data (e.g., name, email, address, phone number);

(z) Communication content;

(aa) Information about your career and qualifications;

(bb) Content of your application documents;

(cc) Additional data necessary for evaluating your application.

Most of this personal data is submitted directly by you in your application. Additionally, we process information from other sources, such as references (if you have consented to reference checks) and publicly available sources (e.g., professional social networks, the internet).

3.5 When We Receive Your Personal Data for Other Business Purposes
In our business activities, we process personal data from other individuals, such as contact persons at potential customers, existing customers, business partners, suppliers, and service providers. The processed personal data primarily includes identification data, contact details, communication content, and other relevant data in the given context.

We obtain this data either directly from you or from other sources, such as other individuals in your company, business partners, and publicly available sources (e.g., social networks like LinkedIn).

4. For What Purposes and on What Basis Do We Process Your Personal Data?
We process your personal data:

(dd) To prepare, conclude, fulfill, and enforce contracts in our business activities. This includes contracts with:

(i) You, when we act as a data controller; or

(ii) Our customer, for whose property you apply or whose employee you are. In this case, we act as a data processor, and our customer, as the data controller, determines the processing purposes and legal basis.

(ee) Based on and within the scope of your consent, where applicable. You may withdraw your consent at any time.

(ff) To comply with legal obligations (e.g., retention obligations for business records).

Additionally, we process your personal data, where legally permitted, based on our legitimate interests, which include communicating with you and third parties (also outside the preparation or conclusion of a contract), providing the website and Software and optimizing user experience, maintaining and expanding our business relationships, improving, expanding, and marketing our offerings, ensuring data security and privacy, preventing crimes and other misconduct, and asserting, defending, or contesting legal claims.

We process personal data of rental and purchase prospects to create non-personalized, aggregated evaluations and statistics, such as demand models and target group analyses.

Based on your consent or our interest in informing individuals interested in our services about new developments, we may send you marketing information (e.g., via a newsletter). These marketing emails may contain visible or invisible images. If you download these images from the server, we can see whether and when you have opened the email. This helps us understand how you interact with our offerings and tailor them to you. You can disable this feature in your email program. Additionally, you may opt out of receiving marketing emails at any time.

5. In What Cases and How Do We Share Your Personal Data with Third Parties?

To fulfill contracts, protect our interests, or comply with legal requirements, we may need to share your personal data with third parties, in particular:

(gg) IT service providers and other third-party providers whose services we use for the purposes described in this privacy policy;

(hh) As necessary to (i) comply with a legal obligation, (ii) ensure data security and data protection, or (iii) enforce, defend, or contest legal claims;

(ii) Third parties to whom we transfer our business or parts of it or with whom we merge.

We also transfer personal data abroad, particularly by using IT service providers with data locations within and outside the EU/EEA. We limit transfers of personal data to countries outside the EU/EEA as much as possible, but they cannot be completely avoided. If the respective countries do not have an adequate level of data protection recognized by Switzerland or the EU, we generally use standard contractual clauses to ensure appropriate protection, supplemented with additional security measures where necessary and feasible.

We do not sell or rent your personal data to third parties.

6. How Long Do We Retain Your Personal Data?

We store your personal data only for as long and to the extent necessary for the described purposes or for legal reasons.

Data stored in our Software is deleted no later than six months after the end of our contract with the relevant customer unless agreed otherwise. The continued use of de-identified data for non-personal modeling and analysis purposes (see section 4), as well as any legal obligations that prevent deletion, remain reserved.

7. What Rights Do You Have Regarding Your Personal Data?

Under applicable data protection law and to the extent provided therein, you have the following rights regarding your personal data:

(qq) The right to access the personal data we process about you;

(rr) The right to correct inaccurate personal data;

(ss) The right to delete your personal data (“right to be forgotten”);

(tt) The right to restrict the processing of your personal data;

(uu) The right to data portability (transfer of your personal data to you or a third party designated by you);

(vv) The right to object to the processing of your personal data.

Please note that exceptions apply to these rights. In particular, we may be obliged or entitled to continue processing your personal data to fulfill a contract, protect our legitimate interests (such as defending legal claims), or comply with legal obligations. In such cases, we may have to reject certain requests or only comply with them in a limited manner.

To exercise your rights, please contact us via email at datenschutz@emonitor.ch.

In cases where we act as a data processor, we will forward your request to the data controller.

8. Right to Complain

If you are dissatisfied with how we process your personal data, you have the right to file a complaint with the relevant supervisory authority (in Switzerland: the Federal Data Protection and Information Commissioner, EDÖB).

Please contact us first before submitting a complaint so that we can try to resolve your concern directly. The easiest way to do this is by emailing us at datenschutz@emonitor.ch.

9. Links to Other Websites

Our website contains links to third-party websites that are not operated or controlled by us. We are not responsible for whether and how these third parties comply with data protection regulations.

10. Changes to This Privacy Policy

We may change this privacy policy at any time. New versions take effect as soon as we inform you of them by publishing them on our website.

Appendix: Analytics and Marketing Tools Used on Our Website

1. HubSpot

We use the HubSpot service for various purposes on our website. HubSpot is a U.S. software company with a subsidiary in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.

HubSpot is an integrated software solution that covers various aspects of our online marketing, including email marketing, social media publishing & reporting, reporting, contact management (e.g., user segmentation & CRM), landing pages, and contact forms.

HubSpot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy.

1.2. Google Analytics / Google Tag Manager

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We use Google Analytics to analyze your website usage and compile reports on website activities.

Google’s privacy policy can be accessed at: https://policies.google.com/privacy. Instructions on how to prevent Google Analytics from processing your data can be found at: http://tools.google.com/dlpage/gaoptout?hl=en.

1.3. Google Ads / Remarketing

We use Google Ads, an online advertising service that allows advertisers to place ads in Google’s search engine results and across the Google ad network. The operator of Google Ads services is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Remarketing is a function of Google Ads that enables a company to display advertisements to users who have previously visited the company’s website. This requires enabling “Google Signals” in Google Analytics. Integrating Google Remarketing allows user-based advertising to be created and displayed to users based on their interests.

Google’s privacy policy can be accessed at: https://policies.google.com/privacy.

1.4 LinkedIn

We use the retargeting tool and conversion tracking of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland. For this purpose, our website integrates the LinkedIn Insight Tag, which enables LinkedIn to collect statistical data about your visit and usage of our website and provide us with aggregated statistics. The service also helps display interest-specific and relevant offers and recommendations after you have reviewed certain services, information, and offers on our website. This data is stored in a cookie.

LinkedIn’s privacy policy can be accessed at: https://www.linkedin.com/legal/privacy-policy.

1.5. Meta: Facebook / Instagram Ads

Our website uses the Facebook Pixel from Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland. This pixel establishes a direct connection with Facebook’s servers when you visit our website. Facebook then receives information about the pages you visited. Facebook then matches this data with your Facebook user account. When you next visit Facebook, you will see personalized, interest-based ads (Facebook Ads).

Facebook’s privacy policy can be accessed at: https://www.facebook.com/privacy/policy.